Details
| SKU | trol-17183244 |
|---|---|
| Author | Sanchez, Juan I.; Fraser, Simon L. |
| Purpose | Designed to “assess customer service skills across a variety of customer-contact jobs.” |
| Publication Date | 1993–1995 |
| Acronym | CSSI |
| Note | This test will be considered for review in a future Mental Measurements Yearbook when publlisher provides review materials. |
| Publisher | FifthTheory |
| Publisher address | FifthTheory, 1220 N. Hoyne, Suite B, Chicago, IL 60622; Telephone: 708-967-3977; E-mail: info@fifththeory.com; Web: www.fifththeory.com |
| Publisher URL | http://www.fifththeory.com |
| Price | $15.00 |